Customer Support & FAQ

FAQ

Q. Do I need an account?

No. You can generate itineraries without login.

Q. Why does the map/photo fail to load?

Ensure your Google Maps API key is valid and the domain is allowed in Google Cloud Console. Some places may lack photos; we provide fallbacks.

Q. How long are shared links stored?

Shared itineraries are kept temporarily (limited duration). If a link expires, regenerate or contact us.

Q. Can I edit a generated itinerary?

Yes. Return to the home page, adjust inputs, and regenerate. You can share the new result with a fresh link.

Contact

Email: support@kjourney.ai

Phone: +82-00-0000-0000

We typically respond within 24–48 hours on business days.